We run clearly scoped operational services for medical providers where “done” is defined up front. At Medical QOP, delivery is measured on completed outcomes, not hours, seats, or general activity.
PeopleProcessPerformance
expertise in
Health Systems
Building stronger, more connected teams
Two pillars of scalable growth
When practice growth exceeds hiring capacity, operational bottlenecks can slow patient access and throughput. Medical QOP solves this by providing the right talent for your critical roles and combining it with outcome-driven execution, delivering measurable workflow completions rather than billable hours. A single partner for talent and execution that grows with your practice.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
Medical QOP is built around delivering measurable results, not selling you hours, seats, or vague “support." Clinics and multi-site groups use us to offload recurrent operational tasks without the overhead of hiring or managing more staff. Every assignment has defined completion criteria so you pay for finished work you can verify — not speculative hours.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
Our model ties billing to completed work items that meet agreed completion rules — not to seats, hours, or vague output. At Medical QOP, we begin with a discovery session to identify the services you need and exactly how you define “done”. Once aligned, we integrate the agreed workflows into your existing systems so work flows smoothly between your team and ours. For tasks that can’t be standardized reliably, we also offer a traditional monthly option with a dedicated full-time specialist.
Our most requested services
Appointment Scheduling & Confirmations
Manage patient scheduling requests: book, reschedule, cancel, confirm, record outcomes
We handle routine patient appointment requests from first contact through documented completion. We manage bookings, reschedules, cancellations, confirmations, and callbacks, and log what happened in your system with clarity. When clinic judgment is needed for exceptions or policy decisions, we escalate instead of guessing.
Patient Pre-registration & Intake
Process preregistration workflows, capturing forms and patient documentation efficiently
Medical QOP processes preregistration tasks — from collecting demographics to capturing ID and forms — and tell you exactly what’s complete and what needs follow‑up. We reduce front‑desk scrambling by documenting missing inputs and final dispositions so your staff arrives ready for the visit without last‑minute gaps.
Referral Coordination
Track and coordinate referral requests through scheduling and completion confirmation
We track inbound and outbound referrals through every step — logging, scheduling, records exchange, and loop closure — with documented follow‑ups. We make sure every referral request has a final recorded outcome rather than lingering in an inbox. When organizational or payer prerequisites block progress, we flag it for your team.
Eligibility & Benefits Verification
Confirm patient coverage and benefits with clear verification outcomes
Medical QOP verifies eligibility and benefits for scheduled patients, capturing deductible, copay, coinsurance, and coverage status in your system. We deliver clear verification outcomes with documented evidence and next‑step guidance, helping reduce last‑minute surprises and avoidable denials without taking on payment handling.
Prior Authorization Coordination
Submit and track prior authorizations with follow‑up and result documentation
Medical QOP supports your teams by handling the administrative work for prior authorizations — compiling documentation, submitting to payers, checking status, and working through additional requests — with every action recorded. If a case needs a provider decision, we escalate with complete notes rather than leaving it open.
Charge Capture & Entry
Prepare encounters as claim‑ready packages, including attachments and exception handling
We convert completed encounters into consistent, claim‑ready work items by checking administrative completeness, attaching required documents, and routing exceptions with clear reason codes. We keep coding work separate and only send it forward when it meets packaging requirements, reducing rework and delays.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with Medical QOP.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We start with a discovery call and help prioritize the services creating the most operational load or business risk for your clinical and administrative teams, as long as they can be defined with clear completion rules. Medical QOP only takes on services that can be scoped tightly enough to execute consistently.
How does work enter the workflow?
It depends on the service. Work can enter through EHR integrations, system triggers, scheduled batches, shared queues, or an agreed handoff process with your team. Intake methods are defined per service so there is a reliable and consistent flow.
Do you work in our systems or your systems?
Either, depending on what makes delivery clean and trackable for your practice. Sometimes we operate directly in your clinical and admin tools, sometimes we use ours, and sometimes we connect both so the workflow stays aligned across systems.
How do you define what counts as “complete”?
Each service is broken into outcome types with written completion rules. If evidence is required — like a confirmation, status change, insurance verification result, record update, or log note — that requirement is defined up front.
How does pricing work?
Pricing is outcome‑based. Each outcome type has a unit price tied to the completion rules. Most clients use a recurring service credit or minimum commitment, with usage applied based on completed outcomes. If volume exceeds the included amount, overage is billed using the same unit pricing. Items that are out of scope or blocked are not treated as completed outcomes.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up the tooling or integrations required, then run a short ramp to validate that completion rules match real day‑to‑day work. After that, delivery runs in steady state using the same definitions and pricing with Medical QOP managing execution.
“We brought Medical QOP in to take two things off our plate: managing a high‑volume scheduling and verification queue end‑to‑end, and owning payer follow‑ups so nothing stalls after the first interaction. Within a few weeks, we had clear work item definitions, clean intake flows, and a reliable completion rhythm that our internal team could finally count on.
The difference is that it’s not vague “support hours” or uncertain coverage. We see exactly what was completed, what is in progress, and what is blocked. They plugged into our tools and workflows, and we only pay for outcomes we can verify. Our backlog stopped piling up, turnaround became predictable, and we saved substantial internal time chasing updates.”
Leroy Alder
Senior Director of Clinic Operations
Real stories of growth